MedSpaces Trust
Refund and Cancellation Policy
This policy explains how subscription cancellations, plan changes, renewals, failed payments, and refund requests are handled for MedSpaces listing plans.
Last updated: July 30, 2026
Subscription Billing
MedSpaces listing plans are billed monthly unless another term is shown at checkout or agreed in writing. Payment is processed by Stripe, and access to paid listing features depends on the subscription remaining active and in good standing.
Cancellations
- You may cancel a subscription through the Stripe Billing Portal from your MedSpaces billing page or by contacting support@medspaces.ai.
- Unless Stripe or MedSpaces states otherwise during cancellation, cancellation takes effect at the end of the current paid billing period.
- After cancellation becomes effective, paid listing features may stop, and affected listings may be unpublished, downgraded, or archived.
Refunds
- Subscription fees are generally non-refundable once a billing period begins, except where required by law or where MedSpaces approves a refund in its discretion.
- Partial-month, unused-time, and downgrade refunds are not automatic.
- If duplicate billing, technical billing error, or unauthorized account activity occurred, contact support promptly so we can review the charge.
Plan Changes
Plan upgrades, downgrades, and listing limits may be handled through MedSpaces or Stripe. A plan change may affect the number of listings that can remain published and when updated pricing takes effect.
Failed Payments
If a payment fails, Stripe or MedSpaces may retry the charge, notify you, restrict account features, or unpublish affected listings until payment is resolved.
How To Request Help
Send billing questions, cancellation help, or refund review requests to support@medspaces.ai. Include the account email, listing name or ID, charge date, and a brief explanation of the issue.